Kent Fire and Rescue Service
Our customer Promise
We’re here to help keep you safe whether at work, home or as you move around Kent and Medway. We deliver services for everyone working and living in our changing community. We aim to give people advice and support in order to reduce the risk of fire and other emergencies as they go about their daily lives. Of course, accidents still happen and we aim to provide an excellent emergency response when it is needed, meeting the needs of every individual involved.
Respect, fairness, compassion
- We recognise without bias the rights, needs and dignity of others in all our contact with you and will work to see things from our customers’ perspective and treat everyone with compassion, fairness and respect
- We will ensure all people, but particularly those with a disability; lesbian, gay, bi-sexual and transgender people (LGBT); ethnic minority people; older people; and people from minority faiths, are aware of our services, feel confident to access them and understand how they can be adapted to meet individual needs.
We offer a wide range of safety advice and services to help keep you safe. All of our services and advice are provided free of charge. You can find out more from our website If you would like to talk to us about a Safe and Well visit or have any fire safety worries about your home, please call our Safe and Well team on 0800 923 7000 (Monday to Friday 9am to 5pm, voicemail outside these hours) and we will be happy to get in touch.
Work for us
Kent Fire and Rescue Service is a great place to work. We have good conditions and will provide training to help you deliver the best possible service to the public. We pride ourselves on having well-trained professional staff, and an open culture which values diversity and equality of opportunity in employment.
Though we’re best known for rescuing people from burning buildings, firefighters aren’t the only heroes we employ. Behind the scenes, there are many professionals working hard in essential roles the public doesn’t see, including our fire and rescue control team, information systems technicians, finance, HR, Customer Safety and more. Though some of them may not be frontline staff, they all play a vital part in keeping the people of Kent and Medway safe. Any vacancies are advertised on our website and on our Facebook page and Twitter.
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